CUSTOMER
SATISFACTION
Our number one goal is to have happy customers who want to wear and share our jewelry. We will do everything possible to ensure customer satisfaction. We appreciate your business and want you to be a repeat customer - and to feel comfortable recommending us to family, friends and colleagues.
30 DAY RETURN POLICY
We want
you to be completely satisfied with your purchase.
If you have a problem, please do not hesitate
to contact us immediately when your order arrives.
We are happy to replace items within 30 days of
purchase, or to offer you a full refund less the
shipping cost should you wish to return undamaged
merchandise within 30 days from the date of purchase.
Your Sales Consultant will gladly accept product
returns for a refund or exchange on merchandise
you purchase from her inventory (you will need
a copy of the receipt with your return).
Should you wish to return or exchange the merchandise,
contact your Independent Sales Consultant.
If you ordered Compelling Creations merchandise
from an Independent Consultant's official
Compelling Creations website rather than
from a Consultant's inventory, the merchandise
must be returned directly to Compelling Creations
rather than to the Consultant. Return instructions
are on the packing slip that will be included
with your order.
If you have any questions please call your Consultant
or e-mail customerservice@compelling-creations.com.
We will promptly respond and assist you. Be sure
to check your items when you receive them for
any possible damage from shipping. You
must report damages to UPS within 7 days of receipt
for a full replacement or refund (UPS 800-742-5877).
Our return address for items purchased from an
official Compelling Creations website is 2526
Mount Vernon Road Suite B-142, Atlanta, GA 30338.
PURITY
In its natural
state, pure silver is very soft, so it is often
alloyed with copper for strength. All of our sterling
silver items are marked ".925". Sometimes it is
hidden inside the bail of a pendant. The number
.925 means that the alloy is at least 92.5% silver
and 7.5% copper. This quality stamp is your assurance
of the pieces' integrity.
CARE
With proper care,
your jewelry will last a lifetime. Your sterling
silver jewelry should be stored in a cool, dry
place to avoid oxidation. A good idea is to keep
your jewelry in a zip lock bag or an anti-tarnish
bag when not in use. Do not store your silver
directly on wood or in tissue paper, which often
contains acids that can affect silver's finish.
Avoid exposing your silver to household chemicals
when cleaning with bleach or ammonia, or when
swimming in chlorinated water, as these chemicals
can damage silver. Do not dip any oxidized, resin
filled, or stone jewelry in silver cleaner. Instead,
use a silver cleaning cloth to polish which can
be purchased on our website.
